1. Payment Terms
All invoices and online orders must be paid in full at the time of purchase unless otherwise stated. For invoiced orders, payment is due within 21 working days from the invoice date.
If payment is not received by the due date:
A fixed late fee of 10% of the outstanding balance may be applied.
Refined Auto Prints may pause or cancel any pending orders or services without notice.
If payment remains outstanding for more than 60 days, Refined Auto Prints may engage a debt collection agency, and all associated legal or recovery costs will be charged to the customer.
2. Withholding Taxes & International Orders
For customers located outside Australia:
If your country applies withholding taxes or similar deductions, these must be paid by you directly to your local tax authority.
Refined Auto Prints must receive the full invoice amount and will not be responsible for tax-related deductions applied by foreign jurisdictions.
3. Delivery of Digital Products
Refined Auto Prints sells digital downloadable artwork files. Upon successful payment:
Files will be made available for download on your device or via your customer portal.
No physical product will be shipped unless explicitly stated on the product page.
Refined Auto Prints will make every effort to ensure all files are delivered promptly and in high quality, but delivery times are not guaranteed and do not constitute a service-level obligation.
4. No Guarantee of Specific Results
While Refined Auto Prints aims to provide high-quality digital prints and services, no term in this agreement shall be interpreted as a guarantee of specific business, artistic, or commercial outcomes for the customer.
5. Claims, Complaints & Warranty
Any issues with your order must be submitted:
In writing,
Within 8 days of receiving the digital files or service,
Via your customer portal or email to Refined Auto Prints.
Because products are digital, refunds may be limited to cases of file corruption, non-delivery, or other issues at Refined Auto Prints’ fault.
6. Liability
Refined Auto Prints will not be held liable for:
Indirect, incidental, or consequential damages,
Loss of profits or business opportunities,
Claims made by third parties relating to the customer’s use of purchased artwork.
Refined Auto Prints also cannot be required to participate in disputes between the customer and any third-party end user.
7. Intellectual Property & Usage Rights
All digital prints are sold for personal use only, unless a commercial license is explicitly offered on the product page or purchased separately.
You may not resell, redistribute, or claim ownership of any artwork without written permission.
If you need a commercial-use licence, Refined Auto Prints can provide one on request.
8. Governing Law
All purchases and agreements are governed by the laws of Australia, and any disputes will fall under the jurisdiction of the courts of South Australia, unless otherwise required by law.